RepFinder 2

Customer Service

Have a problem, question or request? As always, help from HSMN is just an Email or phone call away!

Email:
repfinder {at} salesandmarketingnetwork.com

Phone: 1 610-356-1067

HSMN Website:
http://salesandmarketingnetwork.com

RepFinder 2 FAQs

Does RepFinder 2 work with iOS 10?
Yes, RepFinder 2 is fully compatible with iOS 10.

Can I use RepFinder 2 on all my iOS devices?
Yes! You may access your account on a new or additional iPhone or iPad by using the Restore Purchase function under the RepCoins tab.

How long should it take for Candidates to appear?
Usually a day or two. When you register your account, we get to work and begin reviewing your sales opportunity with the Rep network. A partial profile for each Rep who expresses interest in exploring your opportunity further is delivered to the app, and appears under the Candidates tab.

What are RepCoins?
RepCoins are the in-app currency of Repfinder 2. You use them to acquire Rep Profiles with full contact information. For example, if you wish to acquire the full profile of an interested Rep candidate and the price of that profile is 50 RepCoins, you must have at least that number of RepCoins in your account. If you're running low on RepCoins, then tap the RepCoins tab and purchase more RepCoins through the Apple App Store.

Why do we use RepCoins?
RepCoins make the process of acquiring individual contact profiles much quicker and easier - there's no need to process an App Store purchase for each and every one. Besides, it's fun! By the way, when you register your account and start a Rep Search, we'll give you 25 RepCoins to get you started!

I just upgraded to a new iPhone. How do I access my RepCoins and saved Rep profiles?
Download the RepFinder 2 app from the App Store and use the Restore Purchase function under the RepCoins tab: just enter the Email Address and password associated with your RepFinder 2 account and all should be well. If you need assistance, Email us or give us a call. We'll take care of you.

I need to use a different credit card to purchase RepCoins through the App Store. How do I do that?
That's very easy to do, just follow these steps: In the Settings on your device, scroll down to "iTunes & App Store". Tap on your Apple ID, then select "View Apple ID". Tap "Payment Information" and enter the information for the credit card you wish to use. Now go back to the RepFinder 2 app and purchase your RepCoins. To switch back to your original credit card, just return to your device Settings and repeat the process.

Does HSMN endorse or recommend RepFinder Reps?
No. The Healthcare Sales & Marketing Network is in constant communication with ISRs and Distributors, and we work hard to verify and update all information in their RepFinder profiles. Only YOU can decide if a particular Rep is a good fit for your company and products.

How many Reps can I expect to find for my specific product?
Each situation is unique, but we have found while building many sales teams over the years that most share a few common features.

First, remember that most products will fit a number of different Rep call patterns. For example, a surgical device is obviously a good fit for a Rep whose Profile mentions the primary call point, General Surgery. However, equally-qualified Reps might mention different primary call points in their Profiles,, for example, O.R., Central SPD, Neurosurgery, Orthopaedic, Trauma or even Disposables.

Secondly, keep in mind that for many Reps, adding an additional stop while visiting a hospital or medical office complex, is not an inconvenience - it's an opportunity. If a particular Rep Profile catches your eye, but doesn't seem on the surface to be the closest fit because of the listed primary call points or even geography, contact them anyway! Remember, if a Rep appears in RepFinder's Candidates section, they have already expressed interest in your particular product(s)! If your product line represents an attractive opportunity, an experienced Rep will seriously consider it and eagerly devote resources to selling it.

Finally, don't forget that RepFinder is an ongoing service. It may take a few days for some Reps to respond to your opportunity. Why? Well, the best Reps are usually busy selling!.

How does HSMN locate so many qualified Independent Medical Reps?
Since its founding in 1998, The Healthcare Sales & Marketing Network (HSMN) has been the go-to resource for connecting medical sales & marketing professionals. Our deep healthcare industry relationships continue to provide us new Rep contacts and information every day.

Privacy Policy:
Our privacy policy is very simple: We ask for your Email address only to identify your order and restore your account if you replace your device or add another device. Your Email address will never be shared with anyone for any reason.

Comments and Suggestions:
We want to hear from you! Please do tell us what you think, and how we can continue to improve the RepFinder service!

Email:
repfinder {at} salesandmarketingnetwork.com

Phone: 1 610-356-1067

HSMN Website:
http://salesandmarketingnetwork.com

 

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