Customer Service

Have a problem, question or request? As always, help from HSMN is just an Email or phone call away!

findreps {at}

Phone: 1 610-356-1067

HSMN Website:

NewLines APP FAQs

How does NewLines work?
NewLines is super easy to use. After registering your account, tap the "LINES" tab anytime to see what sales opportunities are available. If you're interested in talking with the medical manufacturer offering an opportunity, just tap "Thumbs Up!". If an opportunity is not in your wheelhouse, tap "Thumbs Down" and we won't show you that opportunity again. That's all there is to it!

If I say "Thumbs Up" to a potential line, am I under any obligation to take on that line?
No! "Thumbs Up" only means you're willing to take their call and discuss the opportunity. Beyond that, no obligation at all.

How can I find out if my Rep Profile is up-to-date?
Your Rep Profile is needed to communicate your interest in a product line opportunity to the company offering that opportunity. You may check your Profile status or update your profile by tapping the UPDATE PROFILE button or by calling HSMN at 610 356-1067.

Can I use NewLines on all my devices?
Yes! You may access your account on a new or additional iOS device by using the Restore Account function under the SETTINGS tab. For Android devices, just enter your username (Email address) and password under the SETTINGS tab.

I just upgraded to a new device. How do I access my NewLines account?
For iOS, download the NewLines app from the App Store and use the Restore Account function under the SETTINGS tab. For Android, download from the Google Play Store and just enter the Email Address and password associated with your NewLines account and all should be well. If you need assistance, Email us or give us a call. We'll take care of you.

How does HSMN locate so many new product line opportunities?
Since its founding in 1998, The Healthcare Sales & Marketing Network (HSMN) has been the go-to resource for connecting medical sales & marketing professionals. Our deep healthcare industry relationships continue to provide us new opportunities for Independent Medical Sales Reps and Distributors, each and every day.


Your email address and phone number are used to establish your NewLines account and to restore your account if you replace your device or add additional devices. In addition, a Rep Profile is required if you wish to be considered as a candidate for new product lines from participating medical product manufacturers. Your Rep Profile normally includes your business contact information and other details about your business that you feel will aid in presenting your organization to the manufacturer. You may edit the information in your profile at any time.

Your information will never be shared with a manufacturer without your specific authorization, and it will never be shared with anyone else for any reason.

If you decide to terminate your account and delete your information, you may do so by calling us at 610 356-1067, or by emailing us at


Comments and Suggestions:
We want to hear from you! Please do tell us what you think, and how we can continue to improve the NewLines service!

findreps {at}

Phone: 1 610-356-1067

HSMN Website:


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